🦟 Bugs

Bugs and any known solutions or workarounds

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Bugs

Code

assert()

It's not explicitly documented, but assert() DOES NOT stop LO Flows from running. Further steps will still execute.

See here for adding a custom Event Log with assert()/cancel().

round()

The documentation is incorrect - it will not display as a raw whole number, it will display as a number with a single decimal point.

{round(50.5)}  = 51.0

To display as an int like the documentation, use int() as well:

{int(round(50.5))}  = 51

split()

Existing Docs make no mention of limitations or odd behavior.

So you may expect this:

{test = "Some Custom > Text"} 
{split(test, " > ")}

To produce this:

["Some Custom", "Text"]

But instead you get this:

[Some, Custom, Text]

The delimiter 'string' is being treated as an array of single character delimiters, where each character will split the string. This goes against all modern programming languages and makes no sense.

The documentation also shows that the resulting array should have double quotes around each string, yet there are none.

Solution: No native solution

Workaround: If possible, use replace() first to remove extra characters, then use split() with a single character only.

{test = "Some Custom > Text"} 
{test = replace(test, " > ", ">")}
{split(test, ">")}
= 
[Some Custom, Text]

Hosted Pages (Visual Editor)

Middle clicking/right click + open in new tab, does not work for pages made with the visual editor. The link on these hosted visual pages is missing a part of the link.

URLs look like this: href="/hosted_page_composer/{id}"
when it should be: href="/content/hosted_page_composer/{id}"

Solution: No native solution

Workaround: See this comment for custom script fix

HTML Editor

On Firefox only, scrolling jumps way to many lines (~150 lines)

Solution: Feature Request for solution:

Workaround: See this comment for custom script fix

Profiles

Locked Hardbounce Status

Once a user is marked as 'hardbounce' there is no natural/automatic way to remove this status. This may be needed if for example a customer hardbounced then changed their email. The act of changing the email to something valid indicates they still wish to receive emails. This can happen for reasons such as a typo or a customized email that stopped being used.

Solution: Use the UI to change the status to 'Valid'. Make sure to preserve the opt-out status. This is not tracked in any system, it's recommended changes be tracked internally.

Lifecycle Optimizer (LOs)

'Ghosts' in LOs

After removing 'Wait' actions, users from that step will still wait their original wait period before moving on/exiting. During this wait period they are invisible in the UI and API.

Solution: The only solution is to set the LO to 'inactive' which fully removes everyone from the LO, then switch back to 'active'.

Template Previews

Some Images not loading with Content Library

Images referenced with 'http://' won't show in image preview, but 'https://' images will show as expected. This only affects the Preview, the final emails are unaffected.

Solution: Use 'https' in all image references, or add where applicable:

{myImageUrl = replace(myImageUrl, "http://", "https://")}

Triggered Send Log

Stuck Selection

Occasionally the selection will get 'stuck'. Selecting other templates appears to update the results, but they still show for original selection.

Solution: Reload the page and select again.